Privacy Statement

Cookies
ImmortalClothing.com uses cookies to identify your computer so that the next time you visit our website we can provide you with customized information that you registered to view or use. A cookie itself is a small text file placed on your hard drive by a webpage server. The cookie only contains information about your computer, not you. You can set your browser to notify you when you receive a cookie, giving you the opportunity to accept it or decline it. However, for pages that require authorization, cookies are required - without them you won't be able to access those pages.

IP Addresses
We use your IP address to help diagnose problems with our server and to administer our website. We also collect our users' IP addresses to gather broad demographic information on our customers. We will not disclose any individual IP address information provided to us to any third parties.

Personal Information
When users register on our website or respond to one of our promotional events, we ask them to provide us with personal information including name, email address, demographic information, and other unique identifiers. We use this information to ship promotional gifts to our users and to communicate with them. We may also use contact information to deliver promotional material from our advertisers, partners and affiliates to our users. We collect unique identifiers to verify the user's identity and to serve as account numbers in our record system. We will not sell or otherwise make our user list or user's contact information available to any third party for any purpose.

Security
ImmortalClothing.com has security measures in place to protect against the loss, misuse and alteration of the personal information of its customers.

Why is ImmortalClothing.com so safe?
Our secure server software (SSL) uses 128-bit encryption, the industry standard for secure e-commerce transactions. When you place an internet order with us, all of your personal information, including credit card number, name, and address, is encrypted allowing it to travel over the Internet with complete security.

We guarantee it.
You can feel safe purchasing from ImmortalClothing.com thanks to our no risk guarantee. In the event of unauthorized use of your credit card resulting from purchases from ImmortalClothing.com through our secure server, we will cover any losses you experience up to a maximum of $50. Under the United States Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges placed on your credit card. So when you add in our guarantee, you’re completely covered.

Please note: In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and regulations.

Links
ImmortalClothing.com provides external links for our users' convenience. ImmortalClothing.com does not assume any responsibility for the content and practices of these websites.

Removal from our mailing list
Users may opt-out of receiving future communications by replying to Customer Service.

Online Shopping Policies and Procedures

Payment
We accept payment by Visa, Mastercard, and Amerian Express. Customers that do not wish to pay by credit card can mail a certified cheque or money order payable to:

Immortal Clothing
10152 Black Mountain Road Unit 61
San Diego, CA, 92126

Pricing
All prices are in U.S. funds.

Shipping
Deliveries are made by United States Postal Service during regular business hours: Monday through Friday, excluding holidays. Unfortunately, we cannot ship to P.O. boxes or to customers residing outside the United States or Canada. Customers are responsible for all shipping charges.

Pricing
Delivery Type
Shipping Cost
Description
US - Regular
$5.00
Delivery in 1-6 business days
US - Express
$14.00
Delivery by end of two business days
Canadian - Regular
$10.00
Delivery in 7-10 business days
Canadian - Express
$43.00
Delivery by end of three business days

Items shipped to Alaska and Hawaii can only be sent by US - Express. Orders placed on Fridays will be processed and shipped the following business day. Shipping times are estimates. Immortal Clothing is not responsible for shipping delays caused by weather or natural disasters.

Duty and taxes
Orders by California residents are subject to a 7.75% state sales tax. Canadian customers remain responsible for paying any applicable duties and taxes.

Out of stock orders
Occasionally, one or more of the items you order may be out of stock. If this is the case, we will ship the out of stock item(s) as soon as they become available to us. In the event that your order is mailed in multiple shipments, you will only be charged for the initial shipping charge.

Changing your order
To change or cancel your order, please contact us at Customer Service as soon as possible. Please note that we cannot change or cancel an order once the items have been shipped from our warehouse.

Exchanges and returns
If for any reason you are not fully satisfied with anything you order from ImmortalClothing.com, simply return the unsatisfactory item(s) within 30 days of receipt, along with your sales slip, for a full refund or exchange. For returns, your credit card will be credited for the purchase price of the returned item(s) not including the original shipping costs. For exchanges, please mark on your sales slip the reason for the return and what you would like to replace it with. Customers are responsible for the cost of shipping items back to ImmortalClothing.com. Only Immortal products purchased online may be returned to us. Immortal products purchased from retail outlets must be returned to the store where they were purchased.

If we make a mistake and ship the wrong item(s) (wrong color, size, quantity, style number), we will pay all shipping costs incurred to correct the mistake.

Note: We can only accept returns and exchanges on items that are returned to us unused and undamaged in any way.

Please address all exchanges/returns to:
Immortal Clothing
c/o Exchanges/Returns
Immortal Clothing
10152 Black Mountain Road Unit 61
San Diego, CA, 92126

Contact
If you have any questions or comments please contact us at Customer Service.